Terms and conditions

By using the site, you accept these terms

By using this site, you agree to these Terms of Use. The site’s Privacy Policy and Cookie Policy are incorporated by reference into these Terms of Use. If you access this website and/or use our Services on behalf of another entity or organization, you represent and warrant that you have the full authority to act on behalf of such other entity or organization, to bind that entity or organization to these Terms of Use, and that you agree to these Terms of Use on that entity or organization’s behalf.

If you do not want to be bound by these Terms of Use, please leave this website, and discontinue your use of our website and Services immediately.

Age restriction

Our Site is not directed to children under 18 years. We do not knowingly transact, provide, or offer any service to children under 18 years of age.

We may make changes to our terms

We amend these Terms from time to time by updating them on the Site. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may from time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it.

Your obligations and acceptable use

You accept that you are solely responsible for ensuring that your computer system or mobile device meets all relevant technical specification necessary to use this Site.

You must not misuse our system or this Site. You must not hack into, circumvent security, or otherwise disrupt the operation of our system and this Site, or attempt to carry out any of the foregoing. This includes introducing viruses, trojans, worms, logic bombs or other material which is or could be malicious or technologically harmful. You must not misuse any forms on the Site and any forms you submit must be a genuine enquiry.

You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access our system or this Site. You must not use any scraping technology on the Site. Any such use or attempted use of an automated program shall be a misuse of our system and this Site. Obtaining access to any part of our system or this Site by means of any such automated programs is strictly unauthorised.

You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit, from or to the Site.

Registration and establishing an account

Should Tenants/Landlords wish to use all services available to them on the Site, they must register with the Site. Edanra does not authorise anyone to register with the Site unless they are able to enter legally binding contracts. As a result of successfully completing the registration process, the Tenant/Landlord obtains a user account for the Site (an “Account”).

To obtain an Account, the Tenant/Landlord must follow all the instructions given by Edanra during the registration process. A Tenant/Landlord can sign up for an Account using a full name, personal email address, phone number or alternatively can sign up using the email address and name used for those third-party authentication providers compatible with Edanra registration.

The Account includes amongst other things:

• a dedicated page, known as the “Dashboard”, page.
• the ability to save, organize and share property information.
• the ability to link third-party authentication providers’ account. By logging in or linking an Account with such third-party authentication providers, the Tenant/Landlord agrees to transfer their email address and name used by such third party authentication providers.

Tenants/Landlords can deactivate their Account at any time. You understand and accept that even if you deactivate your Account data could be retained by Edanra. You also understand and accept that data relating to your transactions with Edanra could have been transmitted to and remain on other sites, for example Google if Google search engine technology has copied content from Edanra’s sites or systems. For further information about your privacy rights (such as deletion or access), please see our Privacy Policy.

Edanra also uses Google Analytics to gather statistics on Site usage. There are more details in the Privacy Policy and in Google’s own privacy policy. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and other Google services including YouTube. You understand and accept that the Edanra has no control over Google’s data collection.

Interactive services and content

When you fill out a form on our Site, your personal data will be processed in accordance with our Privacy Policy.

All content that you upload to our Site will be considered non-confidential and non-proprietary and we have the right to use any such content for any purpose, subject to the terms of our Privacy Policy. We also have the right to disclose your identity to any third party who claims or alleges that content posted or uploaded by you to our Site breaches that third parties’ legal rights.

The views expressed by users on our Site do not represent our views or values.

All content that you upload to our Site must be accurate (where you state facts); be genuinely held (where you state opinions); and comply with the laws of Ghana.

Your content must not contain any material which is defamatory of any person; contain any material which is obscene, offensive, hateful, discriminatory, unethical, immoral or inflammatory; or contain any material which does or could potentially infringe the intellectual property rights of a third party.

Where we believe a breach has occurred, we may take such action as we deem appropriate. This action may include the immediate, temporary or permanent withdrawal of your right to use our Site; immediate, temporary or permanent removal of any posting or material uploaded by you to our Site; further legal action against you; and disclosure of such information to law enforcement or authorities as we reasonably feel necessary.

Property listings and interactions with landlords

We are entirely responsible for all the information, including images, text and other content, relating to the Properties we offer (‘Listings’), for updating them and ensuring (where relevant) that they are correctly translated.

Listings go live after a thorough due diligence and inspection has been conducted. Listings from landlords are free as the terms of payment to the provider is an 8% of the stated price by the Landlord as service fee for each successful booking.

When submitting a Listing through the Edanra Platform, the Landlord must where applicable:

• Ensure identification of and full compliance with any law applicable to the Landlord with respect to the Accommodation before creating a listing.
• Provide complete and accurate information about the Accommodation (such as listing description, location, and calendar availability).
• Disclose all security cameras and other recording devices in their listings, and the Provider prohibits any security cameras and other recording devices that are in or that observe the interior of certain private spaces (such as bedrooms and bathrooms), regardless of whether they’ve been disclosed.
• Disclose the presence of animals in their house rules. A dangerous animal is one that’s capable of causing serious harm to humans or other animals present in the listing. Both wild and domesticated species can be considered dangerous
• Disclose any deficiencies (whether apparent or otherwise), restrictions (such as house rules which may include allowance of pets) and requirements that apply (such as any minimum age).
• Provide any other pertinent information requested by the Provider including clear pictures and videos of the Accommodation.
• Always keep the Listing information (including calendar availability) up to date. Where an Accommodation will not be available for any period, the Landlord shall be responsible for updating the Listing immediately.
• Ensure pictures or videos used in your Listings accurately reflect the quality and condition of the Accommodation provided by the Landlord.

If a Tenant finds a Property of interest, an inspection is scheduled after required documents are submitted by the tenant for approval.

Landlords do not communicate directly with the Tenant in connection with the Enquiry process. Edanra acts as the surrogate on behalf of the landlord.

A successful booking is on payment of the first month’s rent and refundable security deposit The Tenant is charged a non-refundable 8% service charge.

Cancellation policy

The Tenant is required to cancel their tenancy on their dashboard for the cancellation to be effective. Failure to cancel a tenancy within 72 hours after the scheduled date of payment operates as a total waiver of the right to a full refund. Cancellation of tenancy due to withdrawal of a listing by the Landlord entitles the Tenant to a full refund of all sums paid by the Tenant at the Landlord’s expense and liability. Once a tenancy is active, the Booking cannot be cancelled, and the Accommodation Charge and Service Charge are non-refundable.

A Landlord may withdraw a Listing at any time before subscription by a Tenant. A Landlord who defaults by withdrawing a listing after booking by a Tenant more than once may be suspended from the Edanra platform.

Rights and obligations of Edanra

Edanra will endeavour to reproduce accurately on the Site any photographs supplied by Landlord. However, Tenant acknowledges that deviations from original photos can occur when scanning non-digital images, due to individual screen settings and that Edanra shall have no responsibility or liability for any such deviation.

Further, you also acknowledge that Landlords and not Edanra (to the extent permitted by law) are responsible for the accuracy with which the photos and descriptions depict the relevant Property.

You agree to (i) keep your password and online ID for both your account with us and your email account secure and strictly confidential, providing it only to authorised users of your accounts, (ii) instruct each person to whom you give your online ID and password that he or she is not to disclose it to any unauthorised person, (iii) notify us immediately and select a new online ID and password if you believe your password for either your account with us or your email account may have become known to an unauthorised person, and (iv) notify us immediately if you are contacted by anyone requesting your online ID and password. Further, if we suspect any unauthorised access to your account, upon our request, you agree to promptly change your ID and password and take any other related action as we may reasonably request. We discourage you from giving anyone access to your online ID and password for your account with us and your email account. However, if you do give someone your online ID and online password, or if you fail to adequately safeguard such information, you are responsible for any and all transactions that the person performs while using your account with us and/or your email account, even those transactions that are fraudulent or that you did not intend or want performed and that Edanra will have no liability to you in any such event.

Edanra may where necessary (including to prevent fraudulent behaviour of a third party and in the event of a complaint, claim or potential litigation) disclose a proportionate portion of Tenant`s personal information to any relevant Third Party who has requested such information in formal writing via his legal representative, a competent authority, or through a court order, subpoena, or warrant.

If you are a business user, we exclude all implied conditions, warranties, representations, or other terms that may apply to our Site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our Site; or
• use of or reliance on any content displayed on our Site.

We will not be liable for:

• loss of profits, sales, business, or revenue.
• business interruption.
• loss of anticipated savings.
• loss of business opportunity, goodwill, or reputation; or
• any indirect or consequential loss or damage.

Intellectual property

The copyright and all other intellectual property rights in this Site (including all database rights, trademarks, service marks, trading names, text, graphics, code, files, links and other materials published on it) belong to us or our licensor(s). All rights are reserved.

You may download material from this Site for the sole purpose of using this Site where we provide an option for you to do so. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from this Site without our prior written consent.

Prohibited Activities

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use our Site:

• In any way that violates any applicable Ghanaian law or international law (including without limitation, any laws regarding the export of data or software to and from Ghana or other countries)
• To exploit, harm or attempt to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms of Use.
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any ‘junk mail’, ‘chain letter’ or ‘spam’ or any other similar solicitation.
• To impersonate or attempt to impersonate Edanra, an employee of Edanra, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).

You also agree not to:

• Use the website in any manner that could disable, overburden, damage or impair the site or interfere with any other party’s use of the website, including their ability to engage in real time activities through this website.
• Use any manual process to monitor or copy any of the material on this website without prior written consent.
• Use any means to attack, disrupt or interfere with the proper working of this website.

Barring from site

We reserve the right to bar users from this Site and/or restrict or disable their access or use of any or all elements of our services, on a permanent or temporary basis at our sole discretion.

Indemnity

You agree to defend, indemnify and hold harmless Edanra, its affiliates, subsidiaries, employees, directors, shareholders, independent contractors, agents, service providers and consultants, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any User Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our website or Services, including without limitation any actual or threatened suit, demand or claim arising out of or relating to the User Content, your conduct, your violation of these Terms or your violation of the rights of any third party.

Severability

If any portion of these Terms of Use is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms of Use and shall not affect the validity or enforceability of any other part in this Terms of Use

Applicable law

These Terms of Use shall be interpreted and governed by the laws currently in force in the Republic of Ghana. Subject to the Dispute Resolution section below, each party hereby agrees to submit to the jurisdiction of the courts of Ghana.

Dispute resolution

We shall make considerable effort to settle all disputes amicably. Any dispute arising out of this Agreement, which cannot be settled amicably, by mutual agreement or negotiation within sixty (60) days shall be referred to an arbitration. The Arbitration shall be governed by the Alternative Dispute Resolution Act 2010, Act 798.

Waivers and assignment

Edanra’s failure to enforce a provision of these Terms of Use is not a waiver of its right to do so later. You may not assign any of your rights under these Terms of Use, and any attempt to do so, will be void. Edanra may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with our website or Services

How can you contact edanra?

If you have any questions, comments, feedback or concerns regarding these Terms of Use or our Services generally, please contact us at info@edanra.com